Each claim has its own file, linked to the affected policy and to the client: you open the file, track its status and keep all open claims in one list.
In short: a claim involves an insured event, a policy, a client and a file that must be followed through to its conclusion. 4insurance gives you claims files linked directly to the affected policy and to the client record: you open the file from the policy, see the client and the cover, and track the status of the file. Claims files do not stay scattered across emails and spreadsheets, and anyone who opens the file sees the same information as you.
A claim involves several parties — the client, the broker and the insurer — and a sequence of stages that must be followed in order. When files live in emails or spreadsheets, it becomes hard to know the status of each one. 4insurance keeps each claims file linked to the affected policy and to the client record, so the context stays in one place.
The file is opened from the affected policy. The policy and the client are already linked to it, and you record the details of the event and the current status of the file.
Each file has a status that you update as the claim progresses, from opening to closure. The list of open files shows where each one stands and who needs to be contacted next. The platform does not announce status changes to the client; keeping them informed remains the broker's responsibility.
Several team members can work in the same account on the same files, so a colleague can pick up a file and carry on from where it stands.
From the affected policy, you open a new claims file. The policy and the client are already linked to it, and you complete the event details and the current status.
Yes. The file appears on the affected policy and in the client file in the CRM, so when you open a client you also see their claims files.
Yes. The list of claims files shows the open files and the status of each one.
No. The platform does not send automatic notifications to the client or to the insurer. Informing the client about the status of the file remains the broker's responsibility.
Yes. Several team members can work in the same account on the same claims files.
Start with your open claims: link them to the affected policies, and the whole team works from the same information.
4insurance gives you claims files with attached documents, from event registration to case closure, each linked to the relevant policy and client.
We are transparent — here is where 4insurance is not (yet) the best fit:
A fit for brokers and insurance companies that want to track claims files from one system. Does not replace a specialised claims management system for large insurers.
| Module | Limit / scope | Indicative cost |
|---|---|---|
| Policy management | Policy register by line (motor, property, life), expiry and renewal dates, renewals list | from 1 €/mo |
| Client CRM | Client records, documents, linked policies | included |
| Claims files | Registration, assessment, case tracking, attached documents | included |
| Policy issuance | Issuance inside the platform, linked to client and insurer | included |
| Commission reports | Commission fields on each policy; aggregate reports by broker, product, period | included |
An honest comparison on the criteria that matter for an insurance broker.
| Criterion | 4insurance | Omniasig | Allianz | Groupama | Generali |
|---|---|---|---|---|---|
| Multi-product policy management (motor, property, life) | Yes | Limited | Limited | Limited | Limited |
| Integrated CRM for client portfolio | Yes | No | No | No | No |
| Claims files with case tracking | Yes | Yes | Yes | Yes | Yes |
| Aggregate commission reports | Yes | Limited | Limited | Limited | Limited |
| System independent of any single insurer | Yes | No | No | No | No |
4insurance brings into one platform policy management by line, client CRM, claims files, policy issuance and commission reports.
Yes. 4insurance is a broker-independent system, not a system tied to a single insurer. Insurers are kept as separate records, and each policy is linked to its own insurer.
A claims file is opened when the event is registered. It keeps the attached documents and the processing steps until closure, and it stays in the broker’s records.
Each policy carries commission fields, and aggregate reports show commissions by broker, product, insurer and period.
