What is an electronic claims file?
An electronic claims file brings together, in one place, the documents of an insured event, the correspondence and the status history. The broker keeps it up to date directly in the application.
Short answer
- An electronic claims file centralises the documents of an insured event (photos, agreed statement, invoices) and its status in one application.
- The file is opened from the policy or the client record, and documents are attached to it.
- The file status (under review, approved, rejected, paid) is updated by the broker and kept in the history.
- The resolved file stays archived, linked to the policy, for later reference.
What documents an electronic claims file contains
- Damage report form: date, location, type and description of the event.
- Supporting documents: photos, agreed statement, police or fire brigade report.
- Financial documents: repair invoices and estimates.
- Correspondence with the insurer: letters, decisions and official communications.
- Status history: each status change, with its date and the user who made it.
How 4insurance helps you manage claims files
4insurance includes a claims module: opening a file from a policy or a client record, attaching documents, tracking the status and keeping the full history. The file stays linked to the policy and to the client it belongs to.